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Our Research Institutes

In keeping with EHL’s tradition of putting management into practice, we partner with key players in complementary fields to advance the knowledge and practice of hospitality and service management. Sponsoring an institute for in-depth studies gives you access to dedicated multi-disciplinary teams of faculty and staff to deliver the solutions in a collaborative manner.
Each research institute operates under the direction of EHL’s academic body and hosts sponsored lab(s) whose mission is to conduct specific applied research projects.

Institute of Customer Experience Management

The Institute of Customer Experience Management (ICEM) has been launched at Ecole hôtelière de Lausanne in September 2020 with the vision of becoming the leading customer experience research institute in the field of hospitality and service. ICEM works at the intersection of customer experience management and digital media within the extended hospitality and service industries.
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Institute of Business Creativity

Launched in 2018, the Institute of Business Creativity aims to build bridges between the business and academic worlds and produce relevant, highly impactful, practice-based research and solutions. Through the institute, we offer a wide spectrum of services, including dedicated research labs set up in consort with international firms active in hospitality, food and beverage or hotel management. In addition to the value-based research projects, our teams also support companies by providing tailor-made executive workshops and case studies to enhance their business development.
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Hospitality Real Estate & Finance Institute

The Hospitality Real Estate & Finance institute aims to promote research, education, and networking in hospitality real estate and finance. The institute encourages research on hospitality real estate as an investment and asset class that is both academically rigorous and of value for the profession. Findings are disseminated through academic publications, industry conferences and education outreach. We link theory to practice by developing courses and case studies in collaboration with industry experts. In addition to research, the Institute encourages and supports network initiatives such as the private equity conferences and the real estates & finance seminars. Through these events, the Institute facilitates exchanges between academics, students, alumni, and professionals.
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