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Lohyd Terrier

Dr Lohyd Terrier

Dr Lohyd Terrier

Associate Professor

Expertise

  • Hospitality in Healthcare
  • Patient Experience
  • Influence & Leadership
  • Organizational behavior
  • Applied psychology

Biography

Dr Loyhd Terrier joined the EHL in 2008 as Assistant Professor of Organizational Behavior, before being promoted as Associate Professor in 2018 . He received a MSc in Work and Organizational Psychology and a PhD in Social Psychology from the University of Provence. He has taught courses in Human Behavior and Performance, Influence and Leadership, Organizational Psychology, Research Methods, Social Psychology, and Interpersonal Relations.

Education

PhD in Social Psychology, University of Provence

Courses Taught

BACHELOR OF SCIENCE IN INTERNATIONAL HOSPITALITY MANAGEMENT
• Comportement humain et performance au travail
• Influence & Leadership: Negotiation & Communication Tools

Teaching Location

EHL Campus Lausanne

Journal publications

Terrier, L., & Schaad Noble, B. (2026, January 19). Turn customer complaints into innovation blueprints. MIT Sloan Management Review. Retrieved from https://sloanreview.mit.edu/article/turn-customer-complaints-into-innovation-blueprints

Audrin, B., Audrin, C., Fernandez, S., & Terrier, L. (2025). Out of sight, out of mind? Investigating the impact of emotional intelligence on counterproductive work behavior in remote work. Journal of Management Development, 44(1), 83-95. https://doi.org/10.1108/JMD-02-2024-0049

Masset, P., Terrier, L., & Livat, F. (2023). Can a wine be feminine? Gendered wine descriptors and quality, price, and aging potential. Journal of Wine Economics, 18(4), 273-285. https://doi.org/10.1017/jwe.2023.30

Lê Van, K., Arditi, C., Terrier, L., Ninane, F., Savoie, A., Rochat, S., Peytremann-Bridevaux, I., Eicher, M., & Schaad, B. (2023). The Lausanne Hospitality Model: a model integrating hospitality into supportive care. Supportive Care in Cancer, 31(5), 270. https://doi.org/10.1007/s00520-023-07726-2

Fernandez, S., Terrier, L., & Kim, S. (2023). Personality is no stranger to occupational choice among hospitality graduates. Journal of Hospitality, Leisure, Sport and Tourism Education, 32, 100435. https://doi.org/10.1016/j.jhlste.2023.100435

Terrier, L., & Audrin, B. (2022). Carpooling in times of crisis: Organizational identification as a safety belt. Case Studies on Transport Policy, 10(3), 1720-1726. https://doi.org/10.1016/j.cstp.2022.07.002

Varga, P., Rouger, M. A., Terrier, L., Zizka, L., & Zivkovic, P. (2022). Welcome to My Home: Muslim Residents' Perceptions of Western Tourists. Tourism: an international interdisciplinary journal, 70(4), 571-584. https://doi.org/10.37741/t.70.4.3

Fernandez, S., Stöcklin, M., Terrier, L., & Kim, S. (2021). Using available signals on LinkedIn for personality assessment. Journal of Research in Personality, 93, 104122. https://doi.org/10.1016/j.jrp.2021.104122

Terrier, L., Varga, P. Scaroni, A., & Zizka, L. (2020). To go or not to go, that is the question: Using social influence to reduce hot beverage cup waste, Journal of Foodservice Business Research, 23(4), 350-357. https://doi.org/10.1080/15378020.2020.1768041

Fernandez, S., Dufour, F., Costa, V., de Boer, C., Terrier, L., & Golay, P. (2020). Increasing tips in less than two hours: Impact of a training intervention on the amount of tips received by restaurant employees. Cornell Hospitality Quarterly, 61(1), 98-107. https://doi.org/10.1177/1938965519863297

Terrier, L., Rech, A., Marfaing, B., & Fernandez, S. (2018). How to deal with amotivated students? Using commitment to reduce amotivation as applied to hospitality training. Journal of Hospitality & Tourism Education, 30(1), 11-18. https://doi.org/10.1080/10963758.2017.1413379

Kim, S., Fernandez, S., & Terrier, L. (2017). Procrastination, personality traits, and academic performance: When active and passive procrastination tell a different story. Personality and Individual Differences, 108, 154-157. https://doi.org/10.1016/j.paid.2016.12.021

Fernandez, S., Stosic, G., & Terrier, L. (2017). Does your résumé photograph tell who you are? Personality and Individual Differences, 104, 186-189. https://doi.org/10.1016/j.paid.2016.08.006

Terrier, L., Kim, S., & Fernandez, S. (2016). Who are the good organizational citizens for the environment? An examination of the predictive validity of personality traits. Journal of Environmental Psychology, 48, 185-190. https://doi.org/10.1016/j.jenvp.2016.10.005

Terrier, L., & Jaquinet, A.-L. (2016). Food-Wine Pairing Suggestions as a Risk Reduction Strategy: Reducing Risk and Increasing Wine by the Glass Sales in the Context of a Swiss Restaurant. Psychological Reports, 119(1), 174-180. https://doi.org/10.1177/0033294116659113

Terrier, L., & Marfaing, B. (2015). Using social norms and commitment to promote pro-environmental behavior among hotel guests. Journal of Environmental Psychology, 44, 10-15. https://doi.org/10.1016/j.jenvp.2015.09.001

Terrier, L., & Marfaing, B. (2015). Using binding communication to promote conservation among hotel guests. Swiss Journal of Psychology, 74(3), 169-175. https://doi.org/10.1024/1421-0185/a000160

Terrier, L., Marfaing, B., & Boldi, M-O. (2013). Door-in-the-face: Is it really necessary that both requests be made by the same requester? Psychological Reports, 113(2), 1-8. https://doi.org/10.2466/17.07.PR0.113x25z7

Terrier, L., Joule, R. V., & Marfaing, B. (2011). Requester’s acceptance and non-acceptance of the refusal of the initial request: How to improve the door-in-the-face effects? Current Research in Social Psychology, 17(1), 1-9. Retrieved from https://crisp.org.uiowa.edu/sites/crisp.org.uiowa.edu/files/2020-04/17.1.pdf