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Mr Damien Kobel

Damien Kobel


Master's Degree in International Relations and Affairs, University of Geneva (Graduate Institute of International and Development Studies)


Senior Lecturer

Teaching Location(s)

EHL Campus Lausanne

Teaching Subject(s)

Service Operations Management

Area(s) of Expertise

Customer experience
Consulting and advisor
Market research
Process management

Short Bio

Mr Damien Kobel has more than 20 years’ experience in market research, customer experience and management consultancy within different industries. He is a founding member of DKMA S.A. (2005), where he developed and managed the global ‘Airport Service Quality’ initiative which he implemented at over 300 airports worldwide. Before setting up DKMA, Damien worked at Zurich Airport in international business development.

His roles included Head of Finance & Marketing of the development company for the new Bangalore International Airport in India and Bid Manager for the privatization of a number of airports for a consortium of investors. Prior to that, Damien also worked in an international consulting company leading projects worldwide with a focus on improving quality and business process in the travel and transportation industry.

At the EHL, Damien is a Senior lecturer in Service Operations Management at bachelor level and also supervises Student Business projects (SBP).

Publications in Peer-Reviewed Journals

Fernandez, S., Stöcklin, M., Terrier, L. & Kim, S. (Forthcoming). Using available signals on LinkedIn for personality assessment. Journal of Research in Personality. https://doi.org/10.1016/j.jrp.2021.104122

Las Heras, M., Rofcanin, Y., Escribano, P., Kim S., & Mayer, M. (Forthcoming). Family-supportive organisational culture, work–family balance satisfaction and government effectiveness: Evidence from four countries. Human Resources Management Journal.

Wolff, H.-G., & Kim, S. (2020). The costs of networking in nonwork domains: a resource-based perspective. Career Development International, 25(5), 501-516. https://doi.org/10.1108/CDI-09-2019-0213

Rofcanin, Y., de Jong, J., LasHeras, M., & Kim, S. (2018). The moderating role of prosocial motivation on the association between family-supportive supervisor behaviors and employee outcomes. Journal of Vocational Behavior, 107, 153-167. https://doi.org/10.1016/j.jvb.2018.04.001

Kim, S., Fernandez, S., & Terrier, L. (2017). Procrastination, personality traits, and academic performance: When active and passive procrastination tell a different story. Personality and Individual Differences, 108, 154-157. https://doi.org/10.1016/j.paid.2016.12.021

Las Heras, M., Kim, S., Escribano, P., & Raes, A. (2016). Well-being and engagement as predicted by fit and misfit of work to family supervisor interruption behaviors and subordinate interruption tolerance. European Accounting and Management Review, 3(1), 93-123. DOI:10.26595/eamr.2014.3.1.5

Kim, S., Las Heras, M., & Escribano, P. (2016). When satisfaction with work-family balance pays. International Business Research, 9(11), 178-188. DOI:10.5539/ibr.v9n11p178

Terrier, L., Kim, S., & Fernandez, S. (2016). Who are the good organizational citizens for the environment? An examination of the predictive validity of personality traits. Journal of Environmental Psychology, 48, 185-190. https://doi.org/10.1016/j.jenvp.2016.10.005

Kim, S., Las Heras, M., & Bosch, M. J. (2016). A Matter of Love: Exploring What Enables Work-family Enrichment. International Business Research, 9(8), 24-36. DOI:10.5539/ibr.v9n8p24

Kim, S. (2013). Networking enablers, constraints and dynamics: A qualitative analysis. Career Development International, 18(2), 120-138. https://doi.org/10.1108/CDI-04-2012-0051

Kim, S., & Las Heras, M. (2013). Networking: An effective career strategy. Harvard Deusto Business Review, 220, 76-82.

Lopez-Jurado, M., & Kim, S. (2013). Moral learning and the good life. Revista Española de Pedagogía, 255, 327-341.

Wolff, H.-G., & Kim, S. (2012). The relationship between networking behaviors and the Big Five personality dimensions. Career Development International, 17(1), 43-66. https://doi.org/10.1108/13620431211201328

Las Heras, M., & Kim, S. (2012). The family: A school for business. Harvard Deusto Business Review, 211, 44-49.

Chinchilla, N., Moragas, M., & Kim, S. (2012). Work and family decision-making framework: A motivational perspective. IESE Working Paper 956, 1-19.

Kim, S., & Las Heras, M. (2012). A qualitative exploration of facilitating conditions for work-family enrichment. Academy of Management Proceedings, 2012(1). Briarcliff Manor : New York. https://doi.org/10.5465/AMBPP.2012.15845abstract