Journal publications
Chen, M.-M., Beaufort, C., & Earl-Erpelding, K. (Forthcoming). Should independent upmarket hotels work with daily deals platforms? An empirical case study from Switzerland. Tourism and Hospitality Research.
Chen, M.-M., Seach, K., Inversini, A., & Williams, N. (Forthcoming). Different cultures review hotels differently. Tourism and Hospitality Research. Sigala,
M., Ooi, K. B., Tan, G. W. H., Aw, E. C. X., Buhalis, D., Cham, T. H., Chen, M-M., Dwivedi, Y. K., Gretzel, U., Inversini, A., Jung, T., Law, R., & Ye, I. H (2024). Understanding the impact of ChatGPT on tourism and hospitality: Trends, prospects and research agenda. Journal of Hospitality and Tourism Management, 60, 384-390.
Zizka, L., & Chen, M.-M. (2024). ‘We are open again (and again)’: communicating during COVID-19 – opportunities, challenges, and lessons learned. Current Issues in Tourism, 27(24), 4446–4462.
Zizka, L., & Chen, M.-M. (2024). “Sanitary measures, social distancing, safety”: The evolution of Swiss hoteliers’ Covid-19 communication through three snapshots. Tourism and Hospitality Research, 24(3), 463-478.
Cardoso, L., Chen, M.-M., Araújo, A., de Almeida, G.G.F., Dias, F., & Moutinho, L. (2022). Accessing Neuromarketing Scientific Performance: Research Gaps and Emerging Topics. Behavioral Sciences, 12(2), 55.
Chen, M.-M., Zizka, L., Girardin, F., & Zhang, E. R. (2021). Explaining viewer affect with imagery diagnosis model. Tourism Management Perspectives, 38, 100814.
Chen, M.-M., & Murphy, H. C. (2018). Hotel school alumni’s intentions to use communication channels-a cross-generational comparison study. Journal of Teaching in Travel & Tourism, 18(3), 202-216.
Chen, M.-M. (2018). Exploring Alumni’s Intention to Engage in Nonmonetary Activities: A Cross-Generational Comparison Study. Journal of Hospitality & Tourism Education, 30(2), 109-117.
Chen, M.-M. (2018). Students’ perceptions of the educational usage of a Facebook group. Journal of Teaching in Travel and Tourism, 18(4), 315-331.
Murphy, H. C., & Chen, M.M. (2016). Online Information Sources Used in Hotel Bookings: Examining Relevance and Recall. Journal of Travel Research, 55(4), 523-536.
Murphy, H. C., Chen, M.M., & Cossutta, M. (2016). An investigation of multiple devices and information sources used in the hotel booking process. Tourism Management, 52, 44-51.
Chen, M.-M., Murphy, H. C., & Knecht, S. (2016). An Importance Performance Analysis of smartphone applications for hotel chains. Journal of Hospitality and Tourism Management, 12 (29), 69-79.
Chen, M.-M., & Jones, P. (2011). Factors determining hotel selection: online behavior by leisure travellers. Tourism and Hospitality Research, 11(1), 83-95.