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Mr Alain Najar

Mr Alain Najar

Qualification

Master of Business Administration, Business School Lausanne
Certification in quality management - Brighton School of Business and Management

Function

Senior Lecturer

Teaching Subject(s)

Food & Beverage Cost Control
Service Quality and Design

Area of expertise

Customer experience
Food and Beverage Management
Marketing
Mystery shopper
Quality and Service Design
Service Operations management

Short Bio

Alain Najar, EHL alumnus, is a Senior Lecturer at the Ecole hôtelière de Lausanne with a HES-SO teaching certification and is delivering courses in food and beverage management and service quality and design.Before joining EHL as a lecturer 28 years ago, he travelled around the world for 13 years working for major international hotel chains including Hilton (10 years), Sheraton (2 years) and Accor (1 year) in various countries such as Kuwait, Dubai, Madagascar, Syria, and Egypt. His areas of expertise include food & beverage management, cost control, quality and service design and customer experience. He is a certified EFQM (European Foundation of Quality Management) assessor. Besides his full-time teaching activity, Alain regularly facilitates executive education programs around the world at different levels for EHL Advisory Services. He also writes short articles and in October 2008 received the “Best Article by a Consultant Member” award, by FCSI (Foodservice Consultant Society International) for his article “Service and Disservice”. In his capacity as consultant, in 2008 he participated to the opening of a hotel in Romania.

Awards

Real Estate Academic Leadership (REAL) Author Ranking: #22 out of 914 authors (Journal of Real Estate literature (2019), 27(2))