Dr Yong Chen
Yong Chen, PhD, is an Assistant Professor lecturing in marketing and economics of tourism and hospitality courses at EHL. His research interests include tourist happiness, tourism demand, economic impacts of tourism and hospitality, the sharing economy, and Chinese outbound tourism. Yong's research has been published in diverse outlets, including Tourism Management, the Journal of Travel Research, and the International Journal of Contemporary Hospitality Management. His opinion pieces and interviews on the sharing economy, Chinese tourism demand and the hotel industry also appeared in CNN, MarketWatch, South China Morning Post, and EHL Hospitality Insights. He is also a Research Fellow at Lausanne Hospitality Research Center of EHL, where he shepherded the research project of Swiss Tourist Happiness Index funded by the University of Applied Sciences Western Switzerland (HES-SO).
Dr Yong Chen
- Tourist behavior
- Customer satisfaction and happiness
- Tourism economic impacts
- Sharing economy
- Chinese outbound tourism
- Dr Chen is obsessed with the application of technology and innovation, such as robots and sharing economies, in the hospitality and tourism industry to advance the frontier of the industry. He is also collaborating with his colleagues on research projects, ranging from hotel demand forecasting to the effects of wealth and income inequality on tourism demand.
- Chen, Y., Dellea, D., & Bianchi, G. (2018). Knowledge creation and research production in Swiss hotel schools: A case study of the Ecole hôtelière de Lausanne. Journal of Hospitality & Tourism Education, IN PRESS.
- Chen, Y., & Li, R. (2018). Does a happy destination bring you happiness? Evidence from Swiss inbound tourism. Tourism Management, 65, 256−266.
- Chen, Y., & Xie, K. L. (2017). Consumer valuation of Airbnb listings: A hedonic pricing approach. International Journal of Contemporary Hospitality Management, 29(9), 2405–2424
- Lo, A. S., Im, H. H., Chen, Y., & Qu, H. (2017). Building brand relationship quality among hotel loyalty program members. International Journal of Contemporary Hospitality Management, 29(1), 458–488
- Chen, Y., Schuckert, M., Song, H., & Chon, K. (2016). Why can package tours hurt tourists? Evidence from China’s tourism demand in Hong Kong. Journal of Travel Research, 55(4), 427–439.
- Chen, Y., & Dellea, D. (2015). Swiss hospitality and tourism education: The experience of the Ecole hôtelière de Lausanne. Tourism Tribune, 30(10), 5–9.
- Bianchi, G., & Chen, Y. (2015). CEO compensation and the performance of firms in the hospitality industry: A cross-industry comparison. International Journal of Tourism Sciences, 15(3&4), 121–138.
- Li, M., Zhang, H., Xiao, H., & Chen, Y. (2015). A grid-group analysis of tourism motivation. International Journal of Tourism Research, 17(1), 35–44.
- Guo, Y., Kim, S., & Chen, Y. (2014). Shanghai residents’ perceptions of tourism impacts and quality of life. Journal of China Tourism Research, 10(2), 142–164.
- Lo, A. S., Mak, B., & Chen, Y. (2014). Do travel agency jobs appeal to university students? A case of tourism management students in Hong Kong. Journal of Teaching in Travel & Tourism, 14(1), 87–121.
- Chen, Y., Mak, B., & Li, Z. (2013). Quality deterioration in package tours: The interplay of asymmetric information and reputation. Tourism Management, 38, 43–54.
- Chen, Y. (2017). Can life satisfaction predict tourist satisfaction? Evidence from Swiss inbound tourism. A Decade of Research in Consumer Behavior in Tourism and the 10th Consumer Behavior in Tourism Symposium (CBTS 2017), December 13–16, 2017, Bruneck-Brunico, South Tyrol, Italy. BEST PAPER AWARD.
- Walker, N., & Chen, Y. (2017). Social innovation in tourism: Unleashing the time-money constraint. The 6th International Research Symposium (2017), Olbia, Sardinia, Italy. Theme: “Entrepreneurship & SMEs in Emerging Markets: Competitiveness & innovation in Knowledge Economy” October 4–6, 2017. BEST PAPER AWARD.
- Chen, Y., & Jiang, K. (2016). A multiple indicators multiple causes (MIMIC) model of behavioral consequences of hotel guests. The 14th APacCHRIE Conference "Crisis Management and Business Continuity in the Tourism Industry", May 11–13, 2016, Bangkok, Thailand. BEST PAPER AWARD.
- Chen, Y., Schuckert, M., Song, H., & Chon, K. (2014). Why package tours fall in popularity: Evidence from China’s outbound tourism market. In J. Kim (Ed.), Proceedings of the 2014 Global Marketing Conference “Bridging Asia and the World: Globalization of Marketing & Management Theory and Practice” (pp. 496–510). Singapore: Global Alliance of Marketing & Management Associations. BEST PAPER AWARD.