Zurück zu Fakultät
Dr Steffen Raub

Steffen Raub , PhD


PhD in Management, University of Geneva


EHL Campus Lausanne
EHL Campus (Singapore)


Full Professor

Unterrichtetes Modul

• Advanced Electives
• Diploma Work - Bachelor Thesis
• Industrial Attachment (6 Months)
• Integrated Business Analysis
• Business Research Methods
• Business Research Methods


Business Research Methods
Personal Leadership Development
Research Methodology


Organizational behavior
Organizational citizenship behavior
Proactive service behaviors
Quantitative methods
Sustainability / Corporate social responsibility


Steffen Raub besitzt einen Doktortitel und ist ordentlicher Professor für Organisationsverhalten an der EHL, wo er zuvor die Positionen des Prodekans, Vizedekans und amtierenden Dekans innehatte. Vor seiner Tätigkeit an der EHL war er an den Fakultäten des Asian Institute of Technology in Bangkok, Thailand, der HEC Genf und der HEC Lausanne tätig.

Des Weiteren war er Gastwissenschaftler an der Kenan-Flagler Business School der University of North Carolina, Chapel Hill und Gastprofessor an der National University of Singapore. Steffens Forschungsschwerpunkte liegen in den Bereichen proaktives Dienstleistungsverhalten, organisatorisches Bürgerverhalten, Empowerment und Nachhaltigkeit sowie Corporate Social Responsibility.

Seine Forschungsarbeiten wurden in führenden wissenschaftlichen Zeitschriften veröffentlicht, darunter das Journal of Applied Psychology, Human Relations, Human Resource Management, Work & Stress, sowie das Cornell Hospitality Quarterly und das International Journal of Hospitality Management. Steffen ist außerdem Co-Autor eines Bestsellers über Wissensmanagement.

Veröffentlichungen in Peer-Reviewed Journals

Audrin, B., Borzillo, S. and Raub, S. (Forthcoming). When the hierarchy folds: how employees may react. Journal of Business Strategy.

Cruz, M., Hodari, D., & Raub, S. (2024). The impact of management structure on guest satisfaction in chain-affiliated hotels and the moderating influence of chain scale. International Journal of Hospitality Management, 117, 103651.

Raub, S., Cruz, M., Gorka, J., Hodari, D., & Saul, L. (2024). The cruise industry workforce crunch – generational changes in work values of job seekers. Tourism Review.

Raub, S., Fernandez, S. & Vitalis, M. (2024). Servant leadership and psychological empowerment of hotel service employees – The moderating role of openness. Journal of Human Resources in Hospitality & Tourism, 23(1), 1-23.

Bootz, J.-P., Borzillo, S. & Raub, S.P. (2023). Leaders of Organisational Communities of Practice: Their characteristics, activities, and fit with their communities, Knowledge Management Research & Practice.

Masset, P. & Raub, S. (2023). The impact of wine tasters’ expectations on wine quality ratings and willingness to pay. Journal of Wine Economics, 18(2), 156-172.

Raub, S., Borzillo, S., Perretten, G., & Schmitt, A. (2021). New employee orientation, role-related stressors and conflict at work: Consequences for work attitudes and performance of hospitality employees. International Journal of Hospitality Management, 94. https://doi.org/10.1016/j.ijhm.2020.102857

Raub, S., & Martin-Rios, C. (2019). “Think sustainable, act local” – a stakeholder-filter-model for translating SDGs into sustainability initiatives with local impact. International Journal of Contemporary Hospitality Management, 31(6), 2428-2447. https://doi.org/10.1108/IJCHM-06-2018-0453

Schmitt, A., Raub, S., Schmid, S., & Harrigan, K.R. (2019). Changing tires on a moving car: the role of timing in hospitality and service turnaround processes. International Journal of Hospitality Management, 77, 549-561. https://doi.org/10.1016/j.ijhm.2018.08.019

Raub, S. (2018). Perceived Insider Status and Job Design Predict Job Attitudes and Work Performance of Restaurant Employees. Journal of Hospitality & Tourism Research, 42(6), 880-903. https://doi.org/10.1177%2F1096348016654974

Raub, S. (2017). When employees walk the company talk: The importance of employee involvement in corporate philanthropy. Human Resource Management, 56(5), 837-850. https://doi.org/10.1002/hrm.21806

Hong, Y., Liao, H., Raub, S., & Han, J. (2016). What it takes to get proactive: An integrative multi-level model of antecedents of personal initiative. Journal of Applied Psychology, 101(5), 687-701. https://doi.org/10.1037/apl0000064

Laurence, G.A., Fried, Y., & Raub, S.P. (2016). Evidence for the need to distinguish between self-initiated and organizationally imposed overload in studies of work stress. Work & Stress, 30(4), 337-355. https://doi.org/10.1080/02678373.2016.1253045

Raub, S., & Blunschi, S. (2014). The power of meaningful work: How awareness of CSR initiatives fosters task significance and positive work outcomes in service employees. Cornell Hospitality Quarterly, 55, 10-18. https://doi.org/10.1177%2F1938965513498300

Raub, S., & Robert, C. (2013). Empowerment, organizational commitment and voice behavior in the hospitality industry: Evidence from a multi-national sample. Cornell Hospitality Quarterly, 54, 136-148. https://doi.org/10.1177/1938965512457240

Raub, S., & Liao, H. (2012). Doing the right thing without being told: Joint effects of initiative climate and general self-efficacy on employee proactive customer service performance. Journal of Applied Psychology, 97(3), 651-667. https://doi.org/10.1037/a0026736

Geförderte Forschungsprojekte

Raub, S., Project : Développement durable dans l’hôtellerie Transfrontalière, Date : 01.04.2020 to 31.03.2023, External fundraising : INTERREG.


EHL Researcher of the year (2012)
CHLAR Best Research Paper Golden Award 2011, International Conference on Hospitality and Leisure Applied Research, Lyon, France
Outstanding Practical Implications for Management Award 2007, Academy of Management Annual Meeting, Philadelphia, PA