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Alessandro Inversini

Dr Alessandro Inversini

Dr Alessandro Inversini

Full Professor

Fachgebiet

  • Digitale Kommunikation
  • Digitales Marketing
  • E-Tourismus
  • Mobiles Marketing

Biographie

Dr. Alessandro Inversini ist außerordentlicher Professor für Marketing an der EHL. Er ist Experte für digitales Marketing, digitale Kommunikation, mobiles Marketing und E-Tourismus mit umfangreicher internationaler akademischer und industrieller Erfahrung. Vor seiner Tätigkeit an der EHL arbeitete Dr. Inversini an der Università della Svizzera italiana (als Geschäftsführer des Labors webatelier.net), an der Bournemouth University (als Mitglied des eTourism Lab) und an der Henley Business School (University of Reading – als Fachbereichsleiter für strategisches Marketing im MBA).


In seiner beruflichen Laufbahn war er in der Industrie als Berater tätig (von Start-ups bis hin zu etablierten Firmen) und als Geschäftsführer von ticinoinfo SA, dem öffentlich-privaten regionalen Kompetenzzentrum für digitale Medieninnovationen im Reiseverkehr der Region Tessin (Schweiz). Alessandros Forschungsarbeiten wurde von öffentlichen und privaten Einrichtungen in der Schweiz, Italien und Großbritannien finanziert und unterstützt und in renommierten internationalen Forschungszeitschriften veröffentlicht.

Auszeichnungen

Literati Award of Excellence – Outstanding Paper Award for 'Smart tourism destinations: ecosystems for tourism destination competitiveness', International Journal of Tourism Cities (2017)
IFITT Best Journal Article of the Year – Runner up for 'Community crosstalk: an exploratory analysis of destination and festival eWOM on Twitter', Journal of Marketing Management (2015)
Academy Of Marketing 2014 Best Paper in Track Award for 'Social Media and Festivals as Destination Marketing Tool: A study on Twitter Conversations', Presented at Academy of Marketing Conference 2014 (2014)
ED MEDIA Best Paper Award for 'MiLE: Systematic Usability Evaluation for E-learning Web Applications', Proceedings of EDMEDIA 2004 (2004)

Ausbildung

PhD in Communication Sciences, Università della Svizzera italiana (Lugano, Switzerland)

Unterrichtete Kurse

BACHELOR OF SCIENCE IN INTERNATIONAL HOSPITALITY MANAGEMENT
• Digital and AI Marketing
• Experience Design
• International Services Marketing

Unterrichtsort

EHL Campus Lausanne
Akademische Publikationen

Akademische Publikationen von Alessandro Inversini

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Article

Reputation in travel and tourism : a perspective article

This paper aims to discuss the evolution of the concept of reputation towards online reputation and real time reputation assessment and management. It starts by outline the role of reputation within the branding literature and explains the...

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Article

The effects of customer-centricity in hospitality

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Article

Internet representations of voluntourism fail to effectively integrate tourism and volunteering

Voluntourism as a form of philanthropic tourism has become an increasingly popular research topic but there is a paucity of literature on the complex interplay between voluntourism and the internet. Specifically, there is sparse evidence on how the...

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Article

Modelling Twitter conversations in #favela towards the conceptualization of the eVoice of the unheard

The purpose of this study to shed light on the importance of social media hosted content related to socially-motivated discussions. Moving from the field of communication for development, the research leverages social media as a powerful tool for...

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Article

The role of visual cues in eWOM on consumers’ behavioral intention and decisions

Consumers increasingly use eWOM to make decisions about various products and services. However, few studies have investigated how different visual and verbal eWOM cues affect the intention and decision to visit tourist destinations and their...

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Article

Industrial marketing management digital media optimization for B2B marketing

The role of digital media in B2B marketing has gained traction with academics and practitioners in recent years. However, a comprehensive framework about the use and value of these media has not been developed, leaving B2B experts uncertain about...

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Article

The transformative learning nature of malaysian homestay experiences

Travel can have a transformative power; that is, the possibility of generating deep change and impact on individuals’ self while on vacation. Transformative experiences could impact travellers at different levels and influence their understanding...

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Article

Digital media as a game-changer in B2B buyer-vendor relationships

Purpose: The article examines the role of digital and, in particular, social media in business-to-business marketing in the international software industry. The authors responded to calls for empirical research on how these media impact buyer-vendor...

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Article

Different cultures review hotels differently

The issue of language and culture is recognized as paramount for the service industry, but has been poorly addressed by the academic literature. Framed within the Social Representation Theory and operationalized with the concept of high- and low-...

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Article

The rise of regenerative hospitality

Purpose: The concept of “regenerative business” is thriving in current business literature. The present study seeks to contribute to the current academic debate by investigating the nature and scope of regenerative hospitality, here seen as a...

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Zeitschriftenpublikationen

Chen, M.-M., Seach, K., Inversini, A., & Williams, N. (forthcoming). Different cultures review hotels differently. Tourism and Hospitality Research.

Inversini, A., Saul, L., Balet, S. and Schegg, R. (forthcoming). The rise of regenerative hospitality. Journal of Tourism Futures.

Inversini, A., Rega, I., & Gan, S. W. (2022). The transformative learning nature of malaysian homestay experiences. Journal of Hospitality and Tourism Management, 51, 312-320.

Krings, W., Palmer, R., Harrison, M.J. & Inversini, A. (2022). Digital Media as a Game-Changer in B2B Buyer-Vendor Relationships. Journal of Sustainable Business and Economics, 05(03), 27-43.

Filieri, R., Zhibin, L., Pino, G., Alguezaui, S., & Inversini, A. (2021). The role of visual cues in eWOM on consumers’ behavioral intention and decisions. https://doi.org/10.1016/j.jbusres.2021.06.055

Krings, W., Palmer, R., & Inversini, A. (2021). Industrial marketing management digital media optimization for B2B marketing. Industrial Marketing Management. https://doi.org/10.1016/j.indmarman.2021.01.002

Inversini, A., Williams, N., Rega, I., & Samakovlis, I. (2020). Modelling Twitter conversations in #favela towards the conceptualization of the eVoice of the unheard. Journal of Information, Communication and Ethics in Society.

Inversini, A. (2020). Reputation in travel and tourism: a perspective article. Tourism Review, Vol. 75 No.1, pp. 310-313. https://doi.org/10.1108/TR-04-2019-0127

Inversini, A., De Carlo, M., & Masiero, L. (2020). The effects of customer-centricity in hospitality. International Journal of Hospitality Management, 86. https://doi.org/10.1016/j.ijhm.2019.102436

Inversini, A., Rega, I., & van Zyl, I. (2019). Internet representations of voluntourism fail to effectively integrate tourism and volunteering. Tourism Geographies, 22(1), 1-21. https://doi.org/10.1080/14616688.2019.1600007

Sit, K., Hoang, D., & Inversini, A. (2018). Showrooming and retail opportunities: A qualitative investigation via a consumer-experience lens. Journal of Retailing and Consumer Services, 40, 163-174. https://doi.org/10.1016/j.jretconser.2017.10.004

Inversini, A. (2017). Managing Passengers’ Experience Through Mobile Moments. Journal of Air Transport Management, 62, 78-81. https://doi.org/10.1016/j.jairtraman.2017.03.009

Williams, N. L., Inversini, A., Ferdinand, N., & Buhalis, D. (2017). Destination eWOM: A macro and meso network approach? Annals of Tourism Research, 64, 87-101. https://doi.org/10.1016/j.annals.2017.02.007

Inversini, A., & Rega, I. (2016). eTourism for Socio-Economic Development, Symphonya. Emerging Issues in Management, 1, 75-82. http://dx.doi.org/10.4468/2016.1.08inversini.rega

Krings, W., Palmer, R., Harrison, M.J. & Inversini, A. (2022). Digital Media as a Game-Changer in B2B Buyer-Vendor Relationships. Journal of Sustainable Business and Economics, 05(03), 27-43.

Stangl, B., Inversini, A., & Schegg, R. (2016). Hotels’ dependency on online intermediaries and their chosen distribution channel portfolios: Three country insights. International Journal of Hospitality Management, 52, 87-96. https://doi.org/10.1016/j.ijhm.2015.09.015

Williams, N. L., Inversini, A., Buhalis, D., & Ferdinand, N. (2015). Community crosstalk: an exploratory analysis of destination and festival eWOM on Twitter. Journal of Marketing Management, 31(9-10), 1113-1140. https://doi.org/10.1080/0267257X.2015.1035308

Inversini, A., & Masiero, L. (2014). Selling Rooms Online: The Use of Social Media and Online Travel Agents. International Journal of Contemporary Hospitality Management, 26(2), 272-292. https://doi.org/10.1108/IJCHM-03-2013-0140