Starting in September 2021, EHL will be reopening its Executive MBA (EMBA) program with a revised study path and an updated curriculum that focuses on customer-centric transformation.

Based on EHL’s previous Executive MBA program, which ran from 2001-2019, the revamped EMBA offers a part-time learning approach that mixes online and face-to-face components, with modular flexibility for busy mid-career business professionals.

The curriculum is updated with a focus on designing and delivering innovative services by putting customer experience at the core of the strategy.

The program is taught in English.


Business Administration

Our experienced faculty members guide you through a comprehensive study of business administration to enhance your ability to think critically, conduct research and make solid decisions to drive business development.


360° Service Excellence

Through immersive education about customer experience, you will learn how to inject human value into your business and leadership style for an all-round improvement of service in your organization.


Blended & Part-Time

There are a total of 40 on-site days that you will need to attend. 9 blocks of 3 to 5 days will take place every two months. A number of these days will occur on weekends, minimizing the need to take time off work. Onsite modules mainly take place in Lausanne or Singapore, with exchange options between campuses (as well as in other global destinations).

Key Facts



Executive Master of Business Administration HES-SO



18-month, part-time & blended program



Lausanne or Singapore, and Online
(and in other global destinations)


Academic Credits

60 ECTS Credits & 40 US Credits


Start Dates

Each September and March


Course Delivery

Online & video learning for core courses
On-site study: 40 days over 18 months

Program Overview

Over the course of 18 months, this EMBA focused on excellence in the service industry takes you on a transformative journey with a close-knit, international group of experienced peers and expert faculty.

The program is composed of 6 modules and 3 elective courses. Each module is composed of a series of courses that are delivered online or on-site. To kick-start the program, you will start with an immersive on-site course composed of Personal Leadership Development and Strategic Management, allowing you to meet and bond with your classmates and members of faculty.

Throughout your journey, you can choose electives based on your career and business objectives. All electives are delivered on-site. The final Capstone project provides an opportunity for you to address a real world challenge using the skills and knowledge you gained throughout the program.


Program Details

  • 40 days on-site, in 9 blocks of 3 to 5 days over 18 months
  • On-site courses on weekends to reduce the time off work
  • Face-to-face sessions every 2 months
  • Choice of Electives
  • Global Challenges
  • CEO Speaker Series
  • Study Trips
  • Final Capstone Project

Who is this program for?

This Executive MBA (EMBA) is designed for busy, mid-career professionals who have managerial experience and a desire to elevate their career or company performance. It’s geared for the service industry, but not necessarily for hotels and restaurants, because the program is adapted for professionals from many other sectors. For example:

  • Paul, age 43, is a bright engineer who owns a business offering highly specialized services, but he doesn’t know how to approach customer expectations or stakeholders’ relations, not to mention nurturing a growing staff.
  • Ikara, age 35, has recently been promoted to executive sales director for a multinational company. She knows how to manage a sales team, but she needs fresh ideas for growing their market share and using new channels.
  • Kristina, age 38, is the head of operations at a private health clinic. She knows a lot about medical equipment and logistics, but she has trouble motivating her staff to embrace a team spirit and be consistently attentive to details.
  • Ahmed, age 48, is a finance director in a large company. He is seeing the effects of digital automatization in his department and wishes to anticipate the changes coming to his function.

Modules & Courses


  • Personal Leadership Development
  • Leading in a Multicultural Environment
  • Organizational Behavior & Leadership
  • Crisis Communication


  • Service Operations
  • Service Culture


  • Strategic Management for the Service Industry
  • Service Business Models
  • Services Economics


  • Financial & Managerial Accounting
  • Corporate Finance


  • Service Marketing
  • Big Data / Technology in Service Firms


  • Business Research Methods
  • Project Management
  • Academic Writing
  • Capstone

Courses: to be confirmed

Admissions & Fees

At EHL, we take a comprehensive approach to graduate program admissions. We look for candidates who have the intellectual qualities and interpersonal skills to be successful leaders in hospitality and service businesses.

  • Aptitude for critical thinking & analysis
  • Cultural awareness & language skills
  • Customer-oriented service approach
  • Self-management & personal motivation

Learn more about the admissions requirements and fees by clicking below.

Apply Online

Please prepare your documents to complete the online application. 
Our dedicated admissions team will be happy to counsel you and help you prepare a successful application.

If you already have an EHL account, please login with your existing credentials to proceed with your application.

Download the flyer

Fill in the form to receive our Executive MBA (EMBA) flyer.