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An EMBA in Customer-Centric Expertise

Our Executive MBA gives you more than business intellect. It equips you with the hard and soft skills you need to lead an organization that puts service excellence at its core. With services contributing 65% to global GDP, organizations across the world are seizing opportunities in this lucrative space . However, many are missing a vital component to success – customer experience.

All organizations rely on building strong connections with customers, colleagues and other stakeholders. Our EMBA will teach you how to get the most out of people by answering their evolving needs and desires at every touchpoint. Whichever sector you operate in, you will develop confidence as a leader and gain greater professional direction to transform your career.

icon-course-blended-course   Blended

icon-course-part-time   Part-Time

icon-course-language   Taught in English

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Business Leadership Skills

Develop vital hard skills to position a business for growth. Discover how to optimize service business models, create a people-centric digital strategy and critically analyze financial statements to make strategic business decisions.

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People-Centric Understanding

Gain soft skills to become an admired leader. Learn how to inject human needs and values throughout your business, whether embedding a people-orientated approach or managing organizational change.

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Designed to Fit a Busy Schedule

Our EMBA is a part-time program combining virtual and in-person learning, with some elements delivered over weekends. When on-site, you will study in Lausanne, Singapore or other global destinations where you can connect with professionals from around the world.

Key Facts

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Diploma

Executive Master of Business Administration HES-SO

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Duration

18 months part-time

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On-site Locations

Lausanne or Singapore
Other global locations (electives)

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Academic Credits

60 ECTS Credits & 40 US Credits

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Start Dates

March (Europe Stream)
September (Asia Stream)

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Course Delivery

Online & 40 days on-campus over 18 months

EMBA Program Structure

 

 

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What You Will Learn

Develop Service Excellence Understanding

Forecasts suggest that services could account for up to one third of world trade by 2040.ii Digitalization is opening countless doors for businesses, creating more ways to reach new customers. To achieve such success however, businesses need to engage with people on a personal level and meet their changing expectations.

Our EMBA teaches you how to lead in your industry by prioritizing customer experience. Whether you want to add more value through your business, or transition your offer from products to services, the program shows you how to make people the focus of your operations.

Become a Successful Leader

Our EMBA curriculum gives you the essential people and business skills you need to thrive as a leader. It focuses on how you, as an individual leader, can change culture, mindsets and behavior throughout your organization to reinstate personal connections in an increasingly digital world.

Everything we teach through the EMBA will carry you through your career. As well as gaining hard skills for business strategy, you will gain the vital soft, interpersonal skills that people always value and respect.

Be Part of the EHL Experience

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Transform Your Career

Tailor your studies around your career aspirations. Choose from a range of electives and select a capstone project centered on a unique situation you want to explore.
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Build Lifelong Connections

Collaborative study encourages you to broaden your outlook. Forge strong bonds with program peers and explore entirely new career directions in a risk-free environment.
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Experience Personal Development

Personalized individual coaching sessions helps you on a number of topics related to career, leadership and personal development.

Admissions, Applications and Course Fees

Admissions

Our course is designed for ambitious professionals. You can come from any sector and bring a host of background experience. We select our course participants based on the personal qualities that we know are vital to succeed on the EMBA. These include:

  • Aptitude for critical thinking and in-depth analysis
  • Cultural awareness and language skills
  • Personal motivation and ability to self-manage
  • Desire to explore a customer-orientated service approach

Apply Online

You can apply and submit documents online. If you would like any guidance in preparing a successful application, our admissions team will be happy to help.

If you already have an EHL account, please login with your existing credentials to proceed with your application.