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Dr Reza Etemad-Sajadi

Professeur associé à l'EHL, Dr Etemad-Sajadi est titulaire d'un Doctorat en Management de l'Université de Neuchâtel, ainsi que d'un MA et d'un BS en informatique et sciences de la communication de l'École Polytechnique Fédérale Lausanne (EPFL).

Dr Reza Etemad-Sajadi

Professeur Associé

PhD en Management, Université de Neuchâtel
MA et BS en informatique et sciences de la communication de l'École Polytechnique Fédérale Lausanne (EPFL)
professor.areaOfExpertise
  • Marketing international
  • Marketing des services
  • GRC
ETEMAD Reza - EHL faculty
professor.recent_publication
  • Etemad-Sajadi, R., & Bohrer, L. (Accepted for 2019). The impact of service recovery output/process on customer satisfaction and loyalty: The case of the airline industry. Tourism and Hospitality Research.
  • Etemad-Sajadi, E. (2018). Are customers ready to accept revenue management practices in the restaurant industry?, International Journal of Quality & Reliability Management, Vol. 35 Issue: 4, pp.846-856
  • Etemad-Sajadi, R. (2016). The impact of online real-time interactivity on patronage intention: The use of avatars. Computers in Human Behavior, 61, pp. 227-232.
  • Etemad-Sajadi, R., Way, S. A., & Bohrer, L. (2016). Airline Passenger Loyalty The Distinct Effects of Airline Passenger Perceived Pre-Flight and In-Flight Service Quality. Cornell Hospitality Quarterly, 57 (2), pp. 219-225.
  • Etemad-Sajadi, R. & Ghachem L. (2015). The impact of hedonic and utilitarian value of online avatars on e-service quality, Computers in Human Behavior, 52, pp. 81-86.
  • Bezençon, V. & Etemad-Sajadi, R. (2015). The effect of developing a portfolio of sustainable labels. International Journal of Retail and Distribution Management, 43 (4/5), pp. 314-328.
  • Etemad-Sajadi, R. (2015). The impact of service tradability on the choice of entry mode: The case of computer-related service firms, The TQM Journal, 27 (1), pp. 79-93.
professor.past_publication
  • Etemad-Sajadi, R. (2014). The influence of a virtual agent on web-users’ desire to visit the company: The case of restaurant’s website. International Journal of Quality and Reliability Management, 31(4), pp. 419-434.
  • Etemad-Sajadi, R. & Rizzuto, D. (2013). The antecedents of consumer satisfaction and loyalty in fast food industry: a cross-national comparison between Chinese and Swiss consumers. International Journal of Quality and Reliability Management, 30(7), pp. 780-798.
  • Etemad-Sajadi, R. & Bezençon, V. (2012). What drives international performance? Insights from computer-related service firms. JCC: The Business and Economics Research Journal, 5(2), pp. 259-273.
professor.research&Recognitions
  • 2013: Award for Best Researcher Ecole hôtelière de Lausanne.
  • 2012: The article “What drives international performance? Insights from computer-related service firms” published in JCC: The Business and Economics Research Journal, received an honorary award.
  • 2008: Credit Suisse Award for Best Teaching, University of Neuchâtel.