Our Executive MBA gives you more than business intellect. It equips you with the hard and soft skills you need to lead an organization that puts service excellence at its core. With services contributing 65% to global GDP, organizations across the world are seizing opportunities in this lucrative space . However, many are missing a vital component to success – customer experience.
All organizations rely on building strong connections with customers, colleagues and other stakeholders. Our EMBA will teach you how to get the most out of people by answering their evolving needs and desires at every touchpoint. Whichever sector you operate in, you will develop confidence as a leader and gain greater professional direction to transform your career.
Next intake: The program is currently on hold
Taught in English
Develop vital hard skills to position a business for growth. Discover how to optimize service business models, create a people-centric digital strategy and critically analyze financial statements to make strategic business decisions.
Gain soft skills to become an admired leader. Learn how to inject human needs and values throughout your business, whether embedding a people-orientated approach or managing organizational change.
Executive Master of Business Administration HES-SO
18 months part-time
Lausanne or Singapore
Other global locations (electives)
60 ECTS Credits & 40 US Credits
The program is currently on hold
Europe Stream in Lausanne
Online & 40 days on-campus over 18 months
Forecasts suggest that services could account for up to one third of world trade by 2040.ii Digitalization is opening countless doors for businesses, creating more ways to reach new customers. To achieve such success however, businesses need to engage with people on a personal level and meet their changing expectations.
Our EMBA teaches you how to lead in your industry by prioritizing customer experience. Whether you want to add more value through your business, or transition your offer from products to services, the program shows you how to make people the focus of your operations.
Our EMBA curriculum gives you the essential people and business skills you need to thrive as a leader. It focuses on how you, as an individual leader, can change culture, mindsets and behavior throughout your organization to reinstate personal connections in an increasingly digital world.
Everything we teach through the EMBA will carry you through your career. As well as gaining hard skills for business strategy, you will gain the vital soft, interpersonal skills that people always value and respect.
Our course is designed for ambitious professionals. You can come from any sector and bring a host of background experience. We select our course participants based on the personal qualities that we know are vital to succeed on the EMBA. These include:
You can apply and submit documents online. If you would like any guidance in preparing a successful application, our admissions team will be happy to help.
If you already have an EHL account, please login with your existing credentials to proceed with your application.