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Mr William Alexandre François

Mr William Alexandre François

Qualification

Master's Degree in Business Administration, Institut Vatel Nîmes

Function

Lecturer

Teaching Subject(s)

Food & Beverage Management/ Cost Control
Food & Beverage Cost Control
Introduction to F&B Management
Service Quality and Design

Area of expertise

Concept Creation
Customer Experience Management
F&B management
Luxury operation
Service Quality

Short Bio

Mr William-Alexandre François is Lecturer at the Ecole hôtelière de Lausanne. He has extensive field experience in the luxury hospitality industry, and has worked mainly in Europe.

Through his experiences, he discovered the global functioning of this industry that he particularly likes, within different departments, and alongside renowned chefs. His passion and constant desire to see projects transformed into customer experiences have opened up management positions.

Thanks to EHL, he maintains and develops its strong link with the hotel industry, in a constant search for innovation and developments that will personalize the customer experience of tomorrow.

Funded Research Projects

Audemars Piguet X3 Lab