Prior to joining EHL, Dr Chan was Project Officer at the Center for Hospitality and Real Estate Research at the Chinese University of Hong Kong where she oversaw research projects with various companies in the hospitality industry. She was also involved in the Center’s executive training programs for various international hotel brands in collaboration with Universities in China and the United States. While she was pursuing her Ph.D. at Cornell University, Dr Chan was involved in a number of projects with industry partners on a variety of topics including employee wellness, hospitality data management and data mining, and mobile applications adoption in hotels.
Dr Elisa Chan
- Consumer behavior
- Service marketing
- Social influence
- Employee wellness
- Chan E., (2018). The Moderating Role of Local vs. Foreign Shopping Context in Consumer Experience. Journal of Global Marketing, 31(5), 339-353.
- Chan, E., Sturman, M., Park, S., and Vanderpool, C. (2017). Not merely a matter of drawing arrows: The consequences of measurement model misspecification. Cornell Hospitality Quarterly, 58(3), 272-292.
- Chan, E., Kwortnik, R., & Wansink, B. (2017). McHealthy: How marketing incentives influence healthy food choices. Cornell Hospitality Quarterly, 58(1), 6-22.
- Park, S., Sturman, M., Vanderpool, C., & Chan, E. (2015). Only time will tell: The changing relationships between LMX, job performance, and justice. Journal of Applied Psychology, 100(3), 660-680.
- Wan, L., Chan, E., & Su, L. (2011). When will customers care about service failures that happened to strangers? The role of personal similarity and regulatory focus and its implication on service evaluation. International Journal of Hospitality Management, 30, 213-220.
- Tuleja, E., Beamer, L, Shum, C., & Chan, E. (2011). Designing and developing questionnaires for translation tutorial. IEEE Transactions on Professional Communication, 54(4), 392-405.