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| I-CHLAR is jointly founded by the Department of Recreation, Park, and Tourism Studies at Indiana University and the Lausanne Hospitality Research.
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| Jointly founded by |
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| Co-organized and hosted by
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An organization independently of its activity exists only to create value. Past attempts have largely looked internally within the organization to add value. Driven by more demanding customers and global competition, the hospitality, leisure and tourism industry has reached a point where growth becomes a truly daunting task. Searching for internal sources of value creation is insufficient. As a result, value creation has become a matter of a total management system, where competitive advantage is achieved through customer oriented approaches.
I-CHLAR 2009 will examine the research which is currently being carried out and pass in review the industry practices in this field.
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RESEARCH PAPERS, PROFESSIONAL CONTRIBUTIONS and POSTERS to be submitted should be related to the following subjects:
Customer oriented...
- brand management, product and service design, etc.
- distribution strategies, sales force, account management, communications, etc.
- information and communications technologies, information management and systems (CRM), knowledge management design and systems, etc.
- operations process management, facilities management, service delivery management, complaints process management, reengineering process, etc.
- safety and security management
- yield management, pricing, etc.
- people management, culture in organizations, change management, etc.
- innovation, leadership, etc.
- decision making processes
- organizations and organization development, values chains, quality management system, strategies, etc.
- management and strategies and their implications on accounting and financial management
- organizations´ KPI and performance management.
This list is not exhaustive. Consequently, any contribution dealing with other issues relevant to the generic theme of the conference are welcome!
>> Paper submission guidelines
Deadline for abstracts: 12th January 2009
Deadline for full contributions: 30th March 2009
>> Conference key dates
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Innovative, talented researchers (professors and students) and industry managers eager to share their applied research outcomes and current business practices in order to bridge the gap between the two communities searching for realistic solutions to real world challenges.
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Dr. Thouraya Gherissi Labben, head of Lausanne Hospitality Research, EHL's applied research department, in partnership with Dr. Joseph Chen, professor from the Department of Recreation, Park, and Tourism Studies at Indiana University in Bloomington (USA), have collaborated to found and develop this unique concept of conference which brings together, every two years, hospitality academics and industry professionals creating a community of mutual learning.
I-CHLAR is a non profit-making event as it is organized by educational institutions in hospitality, leisure and tourism, sharing the same belief that academics and professionals should exchange and share their respective knowledge and put together complementary and relevant competences needed to face the future challenges of the hospitality, leisure and tourism industry. I-CHLAR is designed to concentrate on original content with a unique structure focusing on the following characteristics:
- Provide a learning experience for both academia and professionals
- Concentrate presentations´ content exclusively on applied outcomes/research
- Narrow the gap between academia and industry through knowledge transfer
- Focus thoughts and discussions on concrete actions
- Have a human-scale event facilitating close networking opportunities
The official language of I-CHLAR is English.
>> Official website
>> Contact
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