The pace of change in the hotel industry is accelerating, driven by new technologies, new owners and fresh thinking; and the opportunity to create new concepts, business models and solutions is unprecedented. EHL lecturer Katharine Le Quesne reflects on industry trends and outlines her key takeaways from the Berlin forum. In linked videos, EHL senior lecturer Jonathan Humphries discusses the conference with former hotel executive-turned-consultant Jan Hazelton, and the chairman of HVS’s London office, Russell Kett, provides his outlook for the industry.

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