1. Cutting-edge and thought-provoking content sourced from industry experts, both in business and academia, brought to you by the Lausanne Hospitality Research Center in partnership with STR - the source for premium global data benchmarking, analytics and marketplace insights

  2. As Swiss private banking seeks to regain its glory years, many industry analysts believe banks need to redefine their core competency. So could hospitality help to make the client relevant again in private banking? Sherif Mamdouh has been speaking to senior banking executives to get their views.

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  3. EHL professor Margarita Cruz explores with her students whether there is a way of combining the strengths of the hospitality sector with those of the banking industry. 

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  4. EHL professors Achim Schmitt and Stefano Borzillo examine how a successful multinational company leverages its networks of ‘strong’ and ‘weak’ contacts to make the most of current business opportunities, while developing future prospects.

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  5. Based on a series of interviews with 18 international hoteliers, Grace Goni explores the issue of brand differentiation but says that the more she probed, the more it became clear that hoteliers were unsure about their hotels’ positioning.  So, she points out, if hotel manager are unable to articulate the differentiator – or worse, do not even have it on their radar – how can we expect customers to be clear about the offer?

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  6. In the latest article in our series of pieces on luxury hospitality based on interviews with leading hoteliers in Paris, Suzanne Godfrey explores the need for service that goes over and beyond … to create an emotional connection.

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  7. In a keynote address to EHL’s prestigious International Advisory Board, swissnex San Francisco CEO Christian Simm outlines how organizations should be approaching disruptive innovation. 

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  8. Higher Google search volumes are strongly correlated with higher hotel demand levels, according to analysis from STR and Google, with New York City and London selected as case study markets.

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