1. In search of inspiration, innovation and transformation in the hospitality industry

    The pace of change in the hotel industry is accelerating, driven by new technologies, new owners and fresh thinking; and the opportunity to create new concepts, business models and solutions is unprecedented. EHL lecturer Katharine Le Quesne reflects on industry trends and outlines her key takeaways from the Berlin forum. In linked videos, EHL senior lecturer Jonathan Humphries discusses the conference with former hotel executive-turned-consultant Jan Hazelton, and the chairman of HVS’s London office, Russell Kett, provides his outlook for the industry.

    Seeking solutions to increase hotel profitability

    Hoteliers are facing rising costs and competition from online travel agencies (OTAs) and alternative forms of accommodation. So despite increasing revenues, gross profits have declined across many markets. EHL senior lecturer Jonathan Humphries discusses the challenges faced by hotel executives, with the aim of finding solutions.

  2. Four actionable steps to stay relevant through customization and personalized services

    Hoteliers are seeing their relevance diminishing almost daily as customers turn to alternative forms of accommodation and choose to book through OTAs. EHL assistant professor Maggie Chen outlines four actionable steps to stay relevant through customization and personalized services. In a linked video, C-suite executives from major hotel chains, plus Google’s head of hospitality, discuss the industry’s efforts to meet customers’ needs.

    Video: Arne Sorenson on the Marriott-Starwood mega-merger

    Marriott International President and CEO Arne Sorenson discusses the Marriott-Starwood mega-deal of the decade in an interview with broadcaster and journalist Tanya Beckett at #IHIF2017.

  3. Video: AccorHotels CEO Sébastien Bazin on challenges and opportunities in hospitality

    AccorHotels, with 240,000 employees across 95 countries, is opening a new hotel every 36 hours. Sébastien Bazin, Chairman and CEO of AccorHotels, told #IHIF2017 the business is adopting an asset-lite structure and has “never, ever been stronger”.

    Video: Expedia CEO Khrosrowshahi on OTA commission levels

    In an interview at #IHIF2017, Dara Khosrowshahi, CEO of The Expedia Group, talks about the level of commissions changed currently by his company and other OTAs, and highlights the trend of de-bundling. Describing Google as a marketing platform and important strategic partner, Khosrowshahi said Google was a very expensive distribution channel.  “They’re like your friend that owns a really big yacht but charges you for it all the time.”

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