When you think of luxury hotels, what comes to mind? Is it a mountain of soft pillows and ultra-high thread count sheets, a balcony with skyline views, or the opportunity to curate the perfect travel excursions on your next hotel stay? Increasingly, luxury hoteliers are helping travelers live their dreams by finding unique experiences for every guest.
While many travelers still appreciate the finer things in life, when it comes to luxury travel, they now expect that the experience be personally enriching as well as sensually indulgent. What does this mean for hotel managers? Guests still want fine wines and rich fabric, but they want greater personalized attention. A study from global hotel consultancy HVS London found that the upcoming generation of travelers believe luxury means having unique, enriching life experiences.
One of our alumni, Nathalie Seiler-Hayez, General Manager at Lausanne's Beau-Rivage Palace, describes her experience in a video released today.