Franck Schuetzendorf is a Senior lecturer of Ecole hoteliere de Lausanne, world first hospitality management school

Mr Frank Schützendorf

Senior Lecturer - Food and Beverage

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Nationality: German

Teaching program(s):
Bachelor
MCCA

Academic level

MBA

Experience

Frank has built his international hospitality career over the past 23 years as a Food and Beverage professional within the top luxury hotel market.

Extremely guest focused and solutions driven, he has been exposed to some of the finest operations across the globe and has developed a sense for detail, perfection, excellence and engaging guest satisfaction.

Hotel Operators include Four Seasons Hotels and Resorts, Shangri-La Hotels and Resorts, Althoff Hotels and Resorts and the Dorchester Collection. Having worked for different hospitality operators he was able to extract the key qualities of each, be it from a human resources, operations, innovation or a financial profitability point of view.

Following professional experiences in North America, Europe and Asia, he has acquired a sensibility to submerging into different cultures and adapting to new environments quickly in order to tackle the various challenges each operation is confronted with.

Key skills include coaching, talent development and human resources management, adapting a luxury attitude to enchant the customers, operational process simplification, innovation management, productivity enhancement, cost efficiencies and synergies and profit and loss analysis.

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